Online shoppers are more demanding than ever. They want quick check-out purchases, fast delivery (you’ll get brownie points if it’s free) and exceptional customer services without any unnecessary “jibber jabber”.
New online retail trends are expected to come into play within the next five years. Here are just a few online retail trends that are likely to make an entrance sooner rather than later:
1. Brands will Know A LOT more about You
Receiving personalised emails is nothing new, we’re well used to curated email marketing ploys. However, in the next few years’, brands will be able to take it a step further. E-Commerce brands will use Bluetooth low energy technology to find out more about your shopping habits.
Examples of the kind of information recorded includes: when (and where) you browsed for specific products and for how long your spent on each page etc. This is followed up by a reminder sent straight to your mobile or email address. Some reminders may persuade you to buy the product by using a special offer you simply can’t refuse.
2. Virtual Shopping is HERE
Virtual reality isn’t just for gamers. Online stores will soon implement augmented reality to give their customers an “immersive experience”. This means that you can try on clothes to see what they will look like on you before making a purchase. Such tools will decrease the chances of returning items to the store due to wrong fitting’s etc.
3. Advertising goes Mobile – again.
Mobile advertising will be the “norm” by 2019, with desktops expected to take the back bench. Texts with relevant and highly targeted messages will be a common sight in our future inboxes.
This type of in-app advertising will improve delivery services and customer satisfaction, making it easier to get in touch with brands to make queries and suggestions etc. Mobile payments are also expected to rise to over 2 billion by 2019.
4. Have your own Digital Personal Shopper/Assistant
Most online shoppers will have their own digital assistant to help them shop online. They will be able to filter our shopping experience in a more strategic and filtered approach.
For example, if you are shopping for a pair of jeans, your digital assistant will filter out incorrect sizes and pairs that are unlikely to be of interest, leaving you with a refined and targeted line up of potential products that are most likely to appeal to you.
Contact RYCO Marketing today to stay ahead of online retail trends and get the most out of your ecommerce store:
Call Us TODAY: 028 9099 8106